Customer Service Training Solution

"Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral."

- Rick Tate, internationally recognized expert on service quality

A core value for all companies should be exceptional customer service. However, teaching employees the skills and competencies needed to increase customer satisfaction can be a huge challenge. Our Customer Service Training solution gives you the tools you need to turn your organization into a customer service powerhouse.

Our solution combines self-study e-books that can be incorporated into a classroom environment, plus self-paced e-learning to deliver comprehensive, in-depth training that achieves high rates of retention. The Customer Service Training solution consists of the following:

Self-paced e-learning (39.5 hours)

  • The Customer Service Representative (CSR)
  • Support Center Services and Work Environment
  • Team and Customer Relationships
  • Customer Interactions
  • Communication Skills
  • Conflict, Stress, and Time Management
  • Customer Service Processes and Procedures
  • Quality in a Support Center
  • Support Center Tools, Technologies and Metrics
  • Dealing with Irrational Customers and Escalating Complaints
  • Customer Service Fundamentals
  • Customer Service in the Field
  • Customer Service over the Phone
  • Internal Customer Service
  • Customer Service Confrontation and Conflict
  • Identifying and Managing Customer Expectations
  • Creating and Sustaining a Customer-focused Organization
  • Customer-focused Interaction

E-courseware (4 titles)

  • Telephone Courtesy and Customer Service
  • Calming Upset Customers
  • Quality Customer Service
  • Customer Satisfaction

To learn more about our customer service training solution, please fill out the form to the right, and a representative will contact you soon.

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